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Customer Service backReturns & Exchanges | Shipping & Handling | Shopping Online | Security & Privacy Policy | Sizing Guides | About UrbanMinx | Our Boutiques        International OrdersBienvenue ~ Benvenuto ~ Bienvenida ~ Willkommen ~ WelcomeYou can shop your favorite designer brands at UrbanMinx and take advantage of an all-time low in the US Dollar. At UrbanMinx, we pride ourselves on offering a diverse selection of designer brands from across the globe. We accept American Express, Visa, and Mastercard. Although we are currently unable to accept Pay-Pal through our shopping cart, you can now use your Pay-Pal account to pay for UrbanMinx purchases by using the new Pay-Pal Plug In. For more information click here to check out the Plug In. Or you can email us at customerservice@urbanminx.com with the item information that you are interested in purchasing, and we can email you an Pay-Pal Money Request.
Placing an International OrderWhen placing your order in our checkout process, please click the link on the Billing & Shipping page that says "Click Here for International Orders." This will link you to a page custom designed for overseas orders. 
Once your order has been submitted through our system, we will confirm the billing address with the issuing bank before shipping your order. For your protection, all international orders are verified prior to shipping. This process may take several days. To expedite this process, please provide us with a copy of the front and back of your credit card, and a photo ID. You may send these either by fax (+1.541.772.1956) or scanned and sent via email. We will accept a Driver's License, Passport, or country issued identification document as photo ID. If this is your first order with us, submitting this information at the time of purchase will greatly speed up your order. You can email your credit card and ID scan to customerservice@urbanminx.com. Returning customers using the same billing information as earlier orders will not be subjected to credit checks.   Returns & ExchangesInternational returns and exchanges will be accepted up to 30 days from the date of the receipt of your package. Please insure return packages and get a tracking number. UrbanMinx is not responsible for packages until they are received by us. Please do not return items to us outside of the 30 days, as they will be considered abandoned. If you wish to exchange your merchandise for a different style or size, we will ship your exchange order to you for a $10 flat fee. Please consult our Return & Exchange Policies for further information regarding your return or exchange order. ShippingLocal International Orders International Orders International Duties and Taxes Calculating Your Order CostAll prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card. In general, it will match very closely with the going exchange rates. To calculate the current exchange rate between your currency and the US dollar, visit: |
